Best Practices for Communicating with Family Caregivers Webinar

Tuesday, November 19, 2024
12:00 pm – 1:00 pm CST

Speakers:
Hollie Glover, MA, LPC, NCC, Licensed Professional Counselor
James L. West Center for Dementia Care

Description:
This presentation will allow attendees to explore best practices in supporting family members of senior living residents to build trust, manage expectations, and create a team that works together for the benefit of the resident.

Objectives:
Following this presentation, participants will:

1. Establish and maintain the expectations of family members and the senior services industry.
2. Understand how to actively listen to families and recognize best ways to respond.
3. Coach senior services associates to recognize best courses of interaction and procedure to work with family members.

Speaker Bios:
Hollie Glover, MA, LPC, NCC, is a Licensed Professional Counselor, who currently works for the James L. West Center for Dementia Care in Fort Worth. She is the Director of Education and Family Support Services. She facilitates the center’s family support groups and is involved in and writes many of the numerous education services provided by the center.

Hollie is a Dementia Care Specialist, Certified Grief Counseling Specialist, and Certified Clinical Trauma Professional that has over thirty years of experience in education and working with people of all ages. She has degrees from Southwestern Oklahoma State University, Sam Houston State University, and Dallas Baptist University. She also attended Southwestern Theological Seminary to obtain hours in theology.

Hollie has been recognized as a national and statewide speaker on topics such as Dementia, Hospice, and Professional and Caregiver Stress. One of the highlights of her career includes getting to meet and speak before First Lady Rosalynn Carter and Senator Elizabeth Dole. She has also written a therapy to be used with patients at the end of life, that focuses on the individual needs of the person and their family.

Her passion is educating the public and helping families who have a loved one diagnosed with dementia.

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