This year’s Spring Education Series provided by Caring Communities and Peace Church Risk Retention Group focuses on improving response to unexpected patient harm events using a principled approach called Communication and Optimal Resolution (CANDOR). This workshop series will provide a foundation for communities to respond in a timely, thorough, just, and empathic way when unexpected events cause resident or patient harm. The workshop will also address ways to systematically provide emotional first aid to members of the care team affected by harm events. Our guest speaker, Dr. Tim McDonald, MD, JD, is a physician-attorney and professor of law at Loyola University in Chicago. He is also the chief patient safety and risk officer at RLDatix.
We will again include a session for our Member communities to present their experience in risk management initiatives and best practices for resident safety. These presentations will be given during Day Two. For more information or to submit a presentation please email Celena Romero at CRomero@ecri.org
Day Two closes with a review of the updated Setting Realistic Expectations Toolkit and includes tools and strategies to enhance trust, build and sustain relationships, and effectively communicate when unanticipated events occur in care delivery systems.
Nursing and NCERS (NHA) continuing education credits will be provided for both days of education.