Risk Management by Design: Organizational Accountability – Encouraging Everyone to Act
Over 280 aging services and senior housing and care professionals attended one of three sessions in Phoenix, Arizona; Chicago, Illinois; and King of Prussia, Pennsylvania.
This year’s Spring Education Series provided by Caring Communities and Peace Church Risk Retention Group focused on Just Culture. The best kind of culture is a culture of accountability where people demonstrate high levels of ownership to think and act in the manner necessary to achieve organizational results. In our case, these results focus on risk, quality, and safety. The defining characteristic of this type of culture is that people voluntarily assume their own accountability and therefore act with a sense of urgency to problem solve and correct in a way that helps to prevent harm; increasing safety, improving quality and reducing risk before actual harm occurs.
This workshop series provided attendees the guidance they need to be fair and just in holding employees accountable and the training required to teach their staff the concepts of Just Culture. Back by popular demand, this year’s Spring Education also featured a session for Caring Communities and PCRRG Member communities to present on their experiences in the ways risk managers build bedside to boardroom accountability within their organizations; how their board supports risk management; and innovative fall prevention programs. Member presentations were given during Day Two of the Spring Education series and provided by local and regional Member organizations.
About this year’s speaker:
Kathryn Wire, JD, MBA, CPPS, CPHRM
Kathryn has extensive experience managing risk and safety functions in acute care, including academic, tertiary and critical access, physician practices of all sizes, long-term care, and regional health systems, including the initiation of programs within large health systems. For ten years, she led her own consulting firm, sharing expertise in those areas. Ms. Wire has volunteered her time and leadership skills for numerous roles, including speaking and writing, for the American Health Lawyers Association, the American Society for Healthcare Risk Management and local chapters of those organizations. She is a certified Just Culture trainer and has worked with many organizations to integrate Just Culture and shared accountability into their safety culture journey.